Effective Date: 6 June 2026
TechnoClean Australia ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, hold, use, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).
This policy applies to your use of our website (technoclean.com.au), our online shop, and the provision of our drone, commercial, industrial, and high-rise cleaning services.
1. Types of Personal Information We Collect
We collect information that is reasonably necessary for us to provide you with our services and manage our business. This may include:
Contact Details: Name, email address, phone number, and physical or business addresses.
Business Information: Company name, job title, site access details, and specific site requirements for drone and industrial cleaning quotes.
Financial Details: Payment, credit card, and billing information for products purchased via our online shop or services rendered.
Digital Footprint & Technical Data: IP address, browser type and version, geographic location, operational systems, and detailed analytics about how you use and interact with our website.
Communication Preferences: Your options regarding how you wish to receive information from us (e.g., email or SMS).
2. How We Collect Personal Information
We collect personal information directly from you through various channels:
Contact & Quote Forms: When you submit an enquiry via our "Contact Us" or quote request forms.
Online Shop & Accounts: When you create an account, purchase products, or pay for services.
Direct Communication: When you correspond with us via email, mail, or over the phone (1300 832 425).
Marketing Subscriptions: When you sign up for our newsletters, blogs, or marketing communications.
Third-Party Referrals: Occasionally, from third parties where you have consented to such sharing.
2.1 Automated Collection, Cookies, and Tracking
When you visit technoclean.com.au, we automatically collect technical data using cookies and similar tracking technologies. We use these technologies to:
Essential Functionality: To ensure the proper operation of our website, including managing the shopping cart and checkout processes in our online shop.
Analytics & Performance: To understand how users interact with our site, measure page performance, and improve user experience.
Security: To monitor and prevent fraudulent activity and spam via our contact forms.
You can manage your cookie preferences through your web browser settings. However, disabling cookies may impact your ability to use certain features on our website.
3. Why We Collect, Hold, Use and Disclose Personal Information
We collect and use your personal information for the primary purpose of operating our business, including:
Service Delivery: Providing you with high-tech cleaning services (industrial, commercial, and drone), site assessments, and safety exclusion zone planning.
Commerce & Billing: Managing and processing orders, payments, refunds, and issues arising from our online shop.
Communication: Responding to your enquiries, providing customer support, and keeping you informed about the status of your services.
Direct Marketing: Sending you updates, promotional materials, or newsletters about our services. (Please see the "Direct Marketing" section below for your opt-out rights).
Operations & Development: Optimising and maintaining our website, business development, training, and strategic planning.
Legal Compliance: Meeting any obligations under Australian law, including aviation regulations and workplace health and safety.
4. Disclosure and International Transfer of Personal Information
We do not sell, rent, or trade your personal information. However, to provide our services and operate our platform, we may disclose your personal information to third-party providers.
4.1 Digital Platforms & Hosting
Our website is built using WordPress and Elementor, and is hosted on secure servers provided by Hostinger.
Disclosure: When you interact with our website, provide data via forms, or complete purchases, this data is processed and stored on systems managed by Hostinger, WordPress, or Elementor.
International Transfer: As Hostinger manages data centers globally (including in the United States, Europe, or Asia), your personal information may be transferred to and stored on servers located outside of Australia.
4.2 Professional & Regulatory Disclosures
We may also disclose information to:
Our accountants, lawyers, and auditors.
Aviation and regulatory bodies (such as CASA) where necessary for drone-specific service compliance.
Law enforcement agencies when required or authorised by Australian law.
By providing your personal information to us, you consent to the disclosure of your information to these overseas and technical recipients in accordance with this Privacy Policy and Australian Privacy Principle 8.
5. Direct Marketing and Hostinger Reach
From time to time, we may send you marketing communications regarding our services, innovations in high-tech cleaning, or promotions. We utilize Hostinger Reach for these marketing campaigns.
Your Opt-Out Rights:
We will only send marketing materials if you have consented to receive them, or if we are otherwise permitted to do so under the Spam Act 2003 (Cth).
You have the right to unsubscribe or opt-out of receiving any marketing communications from us at any time. Every marketing email you receive will include a clear and prominent "Unsubscribe" link. You can also contact us directly at info@technoclean.com.au to be removed from our mailing list.
6. Security of Your Personal Information
We take the security of your personal information seriously and employ reasonable technical and organizational steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. We utilise:
Secure Socket Layer (SSL) encryption on our website (technoclean.com.au).
Encrypted payment gateways and security protocols for online shop transactions.
Restricted access to personal information within our organisation.
Once your information is no longer needed for the purpose it was collected and we are not required by law to retain it, we will take reasonable steps to securely destroy or permanently de-identify that information.
7. Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request that this information be corrected if you believe it is inaccurate, incomplete, or out-of-date.
To request access or correction, please contact us using the details below. We will respond within a reasonable period (usually within 30 days). We may require you to provide proof of identity before we process your request.
8. Privacy Complaints and Feedback
If you believe that we have breached the Australian Privacy Principles, have mishandled your personal information, or have a question about this policy, please lodge a complaint in writing to our Privacy Officer:
TechnoClean Australia
Email: info@technoclean.com.au
Phone: 1300 832 425
Address: Sydney, New South Wales, Australia
We will acknowledge all complaints within a reasonable timeframe, investigate the matter thoroughly, and provide you with a detailed written response outlining our findings and proposed resolution.
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted via their website at